Are You at Risk of Being “Uberized”?

If you’re like many Business Owners and Leaders you probably feel pretty good about the position you hold in your market… so did the taxi cab companies and drivers before Uber became a reality. Now they are scrambling and trying to find a way to survive… even to the point of trying to get political help in different cities to stay afloat.

Disruption and Commoditization have impacted virtually every industry today. There probably isn’t a single industry that hasn’t been impacted by a disruptive organization entering their market and stealing some of their market share. Uber is an excellent example but there are many others that have been equally disruptive. Companies such as LegalZoom have taken billions of dollars away from attorneys over the past several years. They captured and disrupted a document and transaction-based business and turned it into a commodity by substantially lowering the pricing of document preparation… impacting attorneys all over the country.

Amazon was an early disruptor to the entire book business… taking significant market share away from Barnes and Noble and Borders who were recognized giants in the book industry. And we certainly can’t forget about Blockbuster’s demise when Netflix entered the market. They were the unquestioned dominant leader in video rental and were virtually replaced overnight by an unknown company with a new disruptive business model that matched the needs of customers at substantial savings.

Even though these examples are in completely different industries there is one common thread that runs through all of them… they didn’t believe anyone could disrupt their dominance in their market. While it’s awesome to believe in your product or service, it’s dangerous to think there isn’t someone waiting in the wings to take away your position. Unlike any other time in history, we are now seeing new companies coming into traditional industries from many unrelated areas and establishing a disruptive model and capturing significant market share. This trend is only going to continue now that it has shown massive success over the past few years. So what can you do, as the leader of your business, to either avoid or minimize the impact of this potential disruption?

While commoditization is difficult to combat with products and services over a long period of time, there is at least one alternative that appears to withstand the test of time and delivers differentiation in the market… your CUSTOMER EXPERIENCE.

It is difficult to continually come up with new products and services to satisfy the ravenous appetite customers have today. Just when you think you have the best and leading edge product or newest service, someone comes in and “one-ups” you and takes away the leading spot. While you might remain there for some period of time, it is difficult to remain at the top for extended periods of time. Apple is one of the few that has been successful at this… but it took them many years of living in the shadow of Microsoft and others before they became the dominant leader. Today, Microsoft is in this unenviable position and trying to fight their way back to the top… especially in the race for the Cloud.

But these are behemoth companies… not the SMB market. They can throw billions of dollars at innovation and products and hope they find a winner. The small and mid-sized business (SMB) can’t be this frivolous with their cash and making too many product/service mistakes can wipe out a business before anything comes to fruition. The proven alternative to this madness is to focus on the ONE THING that is completely in their control to design and deliver… their CUSTOMER EXPERIENCE.

Customer Experience has both short and long term advantages. It is something that can be created and implemented within the year but last for many decades to come when implemented properly. And by properly I’m not talking about telling all your employees they need to be nicer to the customer… that never works for the long term… every company can be nice to their customers if they try. This isn’t the answer… this isn’t the differentiator… but it’s on the right track.

Creating a customized CUSTOMER JOURNEY that is built upon a very well defined Customer Experience Process (something we call Customer Experience Mapping) is what allows companies to reap these rewards for many years into the future. Think Disney… they created “the happiest place on earth” and continue to deliver this experience year after year after year. This didn’t happen by holding a meeting and telling all their employees and characters to be nicer to their guests… it happened because they have a very well defined Customer Journey that is built on a foundation of a well-designed and executed Customer Experience.

Nordstrom did the same thing many decades ago. They started selling shoes… then clothing… all at high prices. But they started with a very distinct process inside the organization for delivering an incredible customer experience day in and day out. Zappos followed this same model… sold shoes… one of the ultimate commodities in the clothing industry… and they dominate today. They don’t give discounts and silly things like “one day only” sales (every day)… they simply deliver a remarkable Customer Experience to every customer every day… and their customers love to buy from Zappos. And it has worked out pretty well when you consider they went from zero to over $1 Billion in revenues in less than 10 years and were sold to Amazon for more than a billion dollars. Not a bad model if you ask me.

One way to avoid being COMMODITIZED and losing customers is to design something even new entrants can’t copy… the experience you offer. If your Customer Experience is so incredibly amazing and remarkable… WOW… every single day with every interaction, this creates immediate differentiation and a long tail of success. It is the ultimate weapon against commoditization or even new entrants into a market. For a new disruptive entrant to take away market share they would need to be so much better and cheaper than anything you offered… which is difficult to do today. And for those of you that are saying to yourself right now, “Yea but we’re different, we do a good quality job and treat our customers well so we aren’t at risk,” I would offer you some instant advice… take the blinders off and get real with looking at your business. This is living in a fantasy world… this isn’t looking at your company from the eyes of your customer… they are seeing something very different. And if someone came into your market today and offered a completely different (and awesome) experience to your customers at or below your price they would be gone in a heartbeat.

Achieving long-term dominance doesn’t happen by “being nicer to your customers” and thinking you have created differentiation… you haven’t. Being CUSTOMER OBSESSED and creating a process based CUSTOMER JOURNEY that has a well laid out and documented CUSTOMER EXPERIENCE PROCESS at the heart of it is what will help you avoid being “Uberized.” This strategy gives you differentiation, uniqueness, and a special place in your customers heart and mind… it gives you the “long tail” of success.

I would strongly and passionately encourage you to learn more about why and how this is completely different than what you are probably doing today. If there was ONE THING TO FOCUS ON IN 2017 it would be to create a strategy based around a well-planned Customer Journey which incorporated an incredibly awesome Customer Experience by Mapping out all the experiences your customer will receive when they interact with your business (there are usually over 20 for most companies in the SMB market). If this is of interest and you want to learn more, let’s grab coffee and I can share how some of the best companies in the world have followed this path… for decades… and still dominate in their industries. I think you will find it a fascinating discussion…

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Top 5 Features Added in Revit

A building information modeling (BIM) software, Autodesk Revit, has been useful for architects, structural engineers, MEP engineers, designers and contractors, enabling them to design structures and buildings in 2D and 3D, as well as being 4D BIM capable. It’s first version was released more than a decade back and since then it has seen many updates and new version releases, some have been just incremental updates serving for bug corrections and some have been significant technological updates.

Compared to the 2017 update, the previous 2 editions did not provide any significant upgrade until their ‘release 2’ (R2) editions were released. The 2017 update brings about 50 new, refreshing features which will prove to be immensely useful in creating BIM models. All the new features within the update are equally important and will be useful during the life cycle of a project, but out of those let us discuss the 5 most important features from Revit 2017. 1. Text Editing:

The most awaited feature in Revit since the time it was introduced, text editor has been included in the latest edition of Autodesk Revit. This provides a completely redesigned text engine which is compatible with imported files such as AutoCAD DWG files. The text editor in Revit 2017 also brings corrections to the flaws of text editor from earlier editions and lets users seamlessly switch between text editing mode and viewing mode without causing any unexpected disruptions in text.

2. Global Parameters:

Global parameters feature which was introduced in Revit 2016 R2 version, has received a much needed update in the 2017 edition. The latest update brings in the power of parametric families into the project environment. Applying global parameters to multi-segments is possible in this version, also grouping the parameters becomes easier, as does filtering and reordering. Even though the upgrades do seem to bring a lot of additional features, they do come with their limitations, such as the parameters can only be assigned to certain system family categories and only to user defined instance properties.

3. View Template:

View template is a very simple yet powerful feature added in Revit 2017 which enables the user to share data and reuse schedules. This feature automatically updates all the schedule changes whenever they are affected within their respective templates.

4. Calculated Values in Annotations:

An essential and a long overdue feature introduced in Revit 2017 is Calculated Values in Annotations. It is a useful feature that allows the user to document projects with annotations that allow calculated values and which obey pin restrictions maintaining consistency and accuracy of the project. A tag created with calculations in it can be used with any tag type and pinned to an element allowing the user to reposition that element without actually moving the pin position.

5. Railing Host:

Railing Host or Hosted Railings, is another valuable feature introduced in Revit 2017 (SHOULD THIS SAY 2017?) along with Calculated Value in Annotations feature. With this feature it is now possible to host the railings on Walls, Roofs or Slab Edges and the railings will adjust with variations in slopes and surfaces.

There are a host of other additions and updates in Revit 2017 apart from the ones listed above. It remains to be seen what if any flaws exist during real time use or if they truly result in the enhancements promised. Although, considering the supposed flaws that may exist, Revit 2017 is a huge step forward.

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Social Media Marketing Strategies To Improve Your Efforts

We all know about Social Media that either makes you a hero or a devil of someone’s life in just a few seconds. It is not only used for the personal communication but also has countless benefits to offer for the growth of your business. Their platforms like Facebook, Twitter, YouTube, LinkedIn, Instagram, Pinterest, Tumblr and many more are popular for their own reasons, therefore you have to be very attentive while working on them. For this, you just need full proof Social Media Marketing Strategies that accelerate your efforts and give refreshing results. So, take a look at some strategies you can try to improve your efforts in the upcoming year 2017. Create A Plan And Stick To It: If you want to get results from your strategies so the first and foremost thing you need to do is create a plan and stick to it. This is because a plan is a must to execute otherwise things get unorganized and you will never get the results what you actually look for. For this, you don’t need to climb the mountain, just think what your customers want, explore the new opportunities and plan accordingly.

Don’t Get Confused Between It’s Different Channels: Another important thing you need to do is to treat every social media channel as a separate entity and don’t mix match them with each other. This is because every channel has its own features and way of working. Likewise, Facebook is for people you used to know, LinkedIn is for you already know, Twitter is for you want to know and many more to define. The list of its different platform and their hidden objective is limitless and can help you to achieve new heights in your business.

Stay Active: The key to your success depends upon your engagement with your customers. It lets you connect with your target audience and give you the outcomes only if you stay active and update them timely. Your regular post gives your visitors a reason to follow you and stay tuned for you. Always keep in mind creating an account and leave it for months and then suddenly come and post will never give you the results, it only works if you constantly update it. Track And Talk: Last but not the least way to improve your Social Media Marketing Strategies in 2017 is by tracking the record of your customer, their taste, and preference and their feedback. You can even talk with them about all such topics, this may help you to improve yourself and make your customer feel that they actually value for your business.

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Autodesk : Top 4 New Features

Autodesk introduced AutoCAD 2017 in March 2016 aiming to help its users stay at the forefront. This latest release lets you work quicker and smarter across connected desktop and mobile solutions, create personalized design experiences, easily team up with colleagues, and stay updated with the latest features and updates. AutoCAD 2017 also includes AutoCAD 360 Pro, a mobile app that allows users use AutoCAD on the go. The latest version addresses several user functionality requests and delivers features that enhance everything from workflows to graphics processing. According to Autodesk, several AutoCAD users globally will be benefitted by several enhancements that have been added in the latest version, such as enhanced 3D printing, new features such as ‘smart centrelines’, share design views on cloud and improvements to PDF handling features.

In the updated features of the 2017 version, PDFs have been added to the supported ‘import file’ formats. As a result, users can import geometry, True Type text and raster images from a PDF file or underlay into the current drawing as AutoCAD objects. Also, the centerlines and center marks get updated accordingly when users move associated objects. Learning content and product updates are seamlessly delivered to help users get the most out of new features with Autodesk Desktop app, an application that substitutes Autodesk Application Manager. Here, users also tend to get the latest security patches and updates for all 2015, 2016, and 2017 versions of Microsoft Windows based Autodesk products. Now, let’s discuss the top 4 new features that Autodesk has included in its AutoCAD 2017 release. Top 4 New Features in Autodesk AutoCAD 2017

Enhanced 3D printing

Utilising the new Autodesk print studio you can create a 3D print ready file and directly print it in nearly all types of 3D printers. This 3D printing tool is offered by spark technologies and is available for 64 bit machines only. To make full use of this tool, you need to go to AutoCAD 3D modelling workspace and select print studio tool from 3D print panel of output tab. If it’s the first time you are using this tool then a prompt will appear from where you can download this tool. After you’ve downloaded and installed, click on print studio again and click on watertight or closed mesh object from your drawing which you want to use for 3D printing.

Smart Centrelines and Centre marks

This new AutoCAD release lets you to easily add centre lines and centre marks to the geometry. Likewise, you need to type the command ‘Centremark’ and click on circular object to create the centre mark, you can use this command to make a centre mark on circle, arc and fillet. Share Design Views on Cloud

Now, you can directly share files with users who don’t even have AutoCAD using A360 cloud account and all they require is a web browser for accessing shared drawing. In order to share a drawing, ensure that you’re logged into your Autodesk 360 cloud and your drawing is saved.

Co-ordination Model

In AutoCAD 2017 coordination model functionality has been improved with support for object snaps. Attach a Navisworks or BIM 360 Glue model to your AutoCAD drawing so you can view it as an underlay. Then just use the standard AutoCAD endpoint and center object snaps to snap to exact locations as you create and edit your design based on the attached models.

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Mobile Content Market Trends and Opportunities

The mobile content market covers many forms of media such as music, text, pictures, videos, etc. These media forms can be accessed using a mobile device which can be a smartphone or tablet handheld device. Devices such as iPhone, iPad, and Android devices have transformed the way consumer access content.

Mobile Content Market Drivers and Opportunities

The demand for mobile content is growing rapidly. Various factors attribute to the growth of this market.

Market Drivers

Rapidly increasing disposable incomes, innovative products and technologies, and mobile devices with advanced features tend to boost the growth of this market. Decreasing prices with the competitor’s product with increasing mobile bandwidth and speed has also supported the growth of the mobile phone content industry.

A market intelligence firm has stated that the global and the U.S. mobile phone content market was worth $6.5 billion in 2011. It is anticipated to reach a total value of $18.6 billion in 2017, with a CAGR of 19% during the forecast period of 2011 to 2017. On the other hand, factors such as decreasing market share of U.S. sales of ringtones along with distribution and marketing challenges hamper the growth of this market. However, the industry has many opportunities which will increase the revenue shares of the market.

Joint ventures between publishers and marketers and the role of devices and network in the mobile content industry will provide further opportunities for key players in this market. In addition, trends such as growth of social networking and availability of multiple options for substitute products in mobile content industry will support the growth of the market. Key players also have untapped opportunities in the sector of free and fee-based mobile phone content services.

Segmentation of the Mobile Content Industry

The global market for this report is segmented in two major parts which are the revenue-generated and user-type. These two segments are further divided into mobile games, mobile music, and mobile video.

Dominant Mobile Games Sector

The same market intelligence company has stated that the mobile games sector is expected to be the largest segment in the industry and reach a value of $11.4 billion by the end of 2017. Mobile games sector was the largest market sector in 2011 with a revenue share of 53.3%. It is predicted that this segment will further solidify its position in the overall market with a 61.7% market share by the end of 2017. The mobile games market worldwide was worth $3.5 billion in 2011 and will amount to $11.4 billion in 2017 with a 21.9% CAGR during the forecast period.

U.S., the Dominant Regional Sector

According to geography, the global mobile device market is segmented into U.S., Europe, Asia-Pacific, and Rest of the World. The U.S. market for mobile content stood out as the largest regional market with an impressive revenue share of 30.3% in 2011. Faster adoption of mobile content in U.S. will considerably increase the market share to 41% by the end of 2017.

Mobile Content Marketing Trends

It is predicted by market analysts, that in the coming few years the mobile market’s revenue will double than the current figures within a year.

Consumer TrendsConsumers while buying mobile device content tend to compare content features, smart devices, and innovative technologies in the market. This factor tends to impact the mobile content industry greatly. The demand for mobile content will continue to grow in future as more mobile devices arrive every month on the market.

Mobile Optimized Sites Vs. Apps

In addition, the competition is growing between mobile optimized sites versus mobile-native content. This trend is one of the biggest struggles for mobile content provides whether to invest in mobile optimized sites or to invest in mobile-native content like apps.

According to Forbes, one of the key components to monetizing the mobile content is by selling apps. However, selling apps for two dollars a piece is not the only way to make apps profitable. Selling ads is one of the way companies can make profit.

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